Privacy Policy

What we collect

When you request a pilot or contact us, we collect:

• Work email address, full name, role, and organization name
• A US business address (street, city, state, ZIP)
• Any message you choose to send us
• Basic web analytics (pages visited, referring source, device type)

What we don't do

• We don't use advertising or cross-site tracking cookies
• We don't sell your information
• We don't collect payment information through this site

How we use what you share with us

• To respond to your pilot request and schedule a call
• To keep records of our conversations with your clinic
• For internal outreach tracking (e.g. follow-up reminders)

Who we share information with

We share information only with the subprocessors that help us run Solafya:

• AWS: infrastructure hosting (HIPAA-eligible, under BAA)
• HubSpot: CRM for managing pilot conversations
• Amazon SES: transactional email delivery

Patient information (PHI)

If your clinic becomes a Solafya customer, any patient information processed through LabWatch or Lumina is governed by our Business Associate Agreement (BAA) and HIPAA, not this website privacy policy. See our Security & Compliance page for details.

AI and your patient data

Patient data is never sent to ChatGPT or other public AI tools, and is never used to train AI models. See the Security page for the full policy.

How we protect your information

Data is encrypted in transit and at rest, access is role-based and monitored, and we retain only what we need to operate the pilot process and, if you become a customer, the product itself.

Your rights

• You can request access to the information we hold about you within 30 days
• You can request correction or deletion of your information
• You can opt out of non-essential communications at any time

Data location

All data is stored in the United States. We do not transfer data internationally.

Children

Solafya does not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. We'll update the date at the top of this page when we do.

Contact

Questions about this policy? Email privacy@solafya.com.